SHIPPING
Orders usually ship out within 3 days of purchase, Monday - Friday. Free shipping on orders of $75 or more. Standard Shipping is average 5 business days, USPS or UPS.
RETURNS & EXCHANGES
If you're having second thoughts about your purchase and are looking to make a return or exchange, breathe easy! Returns or exchanges are subject to the terms and conditions below. Purchases made in-store must be returned within 10 days. Online orders must be returned within 30 days. Please email us at sales@dollymamainc.com or call us at (253) 851-5113 to start the return process.
THE FINE PRINT
Product must be unworn and unwashed, with the hang tags attached if applicable, in original packaging, and accompanied by proof of purchase. Keep in mind some items like gift cards, face masks, some beauty items, final sale purchases, or exceptions as detailed below, can't be returned or exchanged. Refunds will only be applied to the original form of card payment, to a dolly mama gift card, or in accordance with applicable local laws.
FOOTWEAR POLICY
If you’ve tested out your shoes and they’re not working for you, we’re happy to provide a full refund or exchange within 10 days of the original purchase date (shoes must be in the box and accompanied by proof of purchase).
TERMS & CONDITIONS
All returns are handled on a case-by-case basis and ultimately at dolly mama’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 10 days or in the event there’s no proof of purchase, refunds will be applied to a dolly mama gift card or in accordance with applicable local laws.
In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. Dolly Mama’s practices relating to collection, use, and sharing of such personal information are further detailed in our Privacy Policy.
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